Terms & Conditions
LTR, Tweed Horizons, Newtown St Boswells, Roxburghshire, Scotland, TD6 0SG
T: +44 1835 824 642 F: +44 1835 824 066 Email: info@LTR.co.uk
BOOKING TERMS & CONDITIONS
Please read carefully, detach and keep with your travel documents
1. Booking, Confirmation and Payment
(a) In order to secure a booking you should complete and sign our Booking Form, attached and return it to us together with a non refundable deposit of 50% of the accommodation rental price or, in the case of bookings made within eight weeks of arrival, the full holiday price.
(b) We will then send you a written confirmation of the booking so as to establish a binding contract between us, which will be governed by the Country of destination and subject to the exclusive jurisdiction of that Country's courts.
(c) The balance of the holiday must be paid not later than eight weeks prior to arrival and if not received on time we reserve the right to treat the booking as cancelled by you and to levy cancellation charges as set out below.
(d) A surcharge will be added for all credit card bookings to cover handling costs.
2. Alterations by you
If, after we have confirmed a booking, you request a change in the dates or content of your itinerary, we will do our best to meet your revised requirements and reserve the right to charge an alteration fee, subject to a maximum of 5% of the holiday price but any such requests received within eight weeks before arrival may be treated as a cancellation and re-booking and thus subject to cancellation charges.
3. Cancellation by you
(a) Cancellations by you must be in writing to us and will be effective on the day we receive them. Recorded delivery is recommended but we will accept faxes if signed by the signatory to the booking form. Faxed cancellations must be confirmed in the post.
(b) Depending on when notification of cancellation is received so cancellation charges will apply as follows:
Weeks prior to arrival Percentage of Accommodation rental price
Over 8 weeks 50%
Between 4-8 weeks 65%
Between 2-4 weeks 80%
Less than 2 weeks 100%
(c) We cannot give any allowance or refund for meals, accommodation, transport etc, not taken when these are included in the holiday price nor once the holiday has started can we give any refunds for cancelling part of the holiday.
4. Alterations or Cancellation by LTR
Once your booking has been confirmed we will make every effort to provide you with the booked holiday arrangements but reserve the right to alter or cancel the whole or part of the holiday if we cannot avoid doing so. Reasons for doing so would include such as extreme adverse local weather conditions, natural disasters, civil strikes or war, terrorist activity, fire, drought conditions and similar. If any such alterations are significant then you will have the right to cancel the holiday when we will refund in full all monies paid as we will do in the event of cancellation by us. In either event, we will do our best to provide you with comparable alternative arrangements which may be a different price but if they are not acceptable to you then, if appropriate, we will pay you compensation up to a maximum of 2% of the holiday price.
5. Prices and Increases
(a) Unless otherwise agreed the booking price includes the cost of all accommodation, food and scheduled activities.
(b) Not included in the booking price is travel insurance, transportation non scheduled activities, drinks & tipping for services.
6. Our Responsibilities
(a) We accept liability to you in accordance with regulation 15 of the Package Holidays and Package Tours Regulations 1992 for the proper performance of our obligations under the contract irrespective of whether such obligations are to be performed by us or by other suppliers of services.
(b) Our statutory liability in this regard is subject to exceptions set out in the regulations. In summary they apply where failure to perform the contract or its improper performance is due neither to our fault nor that of anyone supplying services to us but is due or attributable to you, unforeseeable or unavoidable failures attributable to unconnected third parties, Force Majeure or events which neither we nor our suppliers could, even with all due care, foresee. Even so if you suffer difficulties in any of these circumstances we will do our best to give you prompt assistance within reasonable limits.
(c) Notwithstanding paragraphs (a) and (b) above our liability and/or the amount of compensation payable by us is limited in accordance with the relevant international conventions including the Warsaw, Geneva, Berne, Athens and Paris conventions. In addition our maximum liability to pay you compensation for damage (other than personal injury) is limited to a full refund of the holiday price.
(d) Please note that we cannot accept any responsibility for weather conditions. Every effort will be made to ensure that you are not subject to inconvenience due to the above, but no responsibility can be accepted if this does occur.
(e) If you are unhappy with any aspect of your holiday you must address your complaint at the earliest opportunity to the supplier of the services and to us. If the problem is not resolved by the end of your holiday then you must supply us with full written details within 30 days thereof. Failure by you to complain at such earliest opportunities may prejudice your legal rights.
(f) We are not responsible for any loss, death or injury that is attributable to your acts or omissions, or the acts or omissions of third parties not involved in providing the services which make up your holiday, unless we could have foreseen such circumstances. Nor are we liable for unusual or unforeseen circumstances whose consequences could not have been avoided by exercising all due care. You are responsible for the conduct of any children travelling with you and for their compliance with the condition set out in section 7 of these conditions, and in particular those in section 7(b).
7. Your Responsibilities
(a) It is your responsibility that passports (with at least 6 months validity) beyond the date of your return), visas, innoculation certificates and other necessary travel documents are in order and we reserve the right to charge you any costs incurred by us due to your failure in any of these respects.
(b) It is a condition of your contract with us that you act with reasonable prudence and circumspection whilst on holiday.
(c) As between you and suppliers of accommodation, transport and other services which form part of your holiday their conditions of business will apply which may mean that you will be required by such suppliers to sign liability waivers or other documentation for any potentially hazardous activities.
Evidence of cancellation insurance must be produced at the time of booking your visit and you are strongly recommended to take out personal liability, personal accident and medical expense insurance cover.
Registered in Scotand No.191656
Registered Office: 15 Atholl Crescent, Edinburgh EH3 8HA